Contact

How Can We Help?

Owned and operated by Backyard Fusion, we are happy to answer questions about fire pit tables, pergolas, and patio furniture.

We typically respond within 24 hours
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Choose Your Preferred Channel

Email
support@Backyardfusion.com
Within 24 hours
Phone
513-822-1616
Mon-Fri 9 AM - 5 PM EST
Live Chat
Available during business hours via our website
Quick replies
Common Questions

Frequently Asked Questions

How long does shipping take?

Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status directly through the carrier's website.

What is your return policy?

We offer 30-Day Returns on eligible items. For complete details on how to start a return and what qualifies, please review our Return Policy page or contact our team directly.

Can I exchange an item for a different style or color?

We are happy to help with exchanges within our 30-Day Returns window. Simply reach out to us by email or phone, and we will walk you through the process for swapping your patio furniture, fire pit table, or pergola selection.

What materials are your fire pit tables and patio furniture made from?

Our fire pit tables and patio furniture sets are built with materials designed to handle outdoor conditions, including weather-resistant frames and durable tabletop surfaces. Check each product page for specific material details.

How do I choose the right pergola or patio set for my space?

We recommend measuring your deck, patio, or backyard area before selecting a pergola or dining set. Each product listing includes dimensions and seating capacity to help you find the right fit for your outdoor space.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Fire Pit Tables
Pergolas
Patio Furniture Sets
Returns or Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

Most inquiries receive a thoughtful reply within one business day.

Secure Shopping

Your personal information and payment details are protected at every step.

30-Day Returns

Shop with confidence knowing eligible items can be returned within 30 days, backed by our return policy.

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum.